Thursday, July 11, 2024

Clinical mental health counselors and trauma-informed care in crisis intervention

In the mental health field, trauma is one of the most prominent and difficult areas to navigate. Clinical mental health counselors are vital in helping individuals navigate through and overcome the complex landscape of trauma. Through a compassionate and informed approach to trauma-informed care and crisis intervention, counselors equip themselves with the tools needed to provide the essential first steppingstone to long-term healing and resilience. 

This article will explore the various ways clinical mental health counselors approach trauma-informed care and crisis intervention, first defining what trauma-informed care is. 

What is trauma-informed care?

Trauma-informed care is an essential framework that clinical mental health counselors use to help clients who have experienced trauma. Trauma is a broad description, as levels of trauma and the degree to which it affects different individuals vary significantly. But regardless of the trauma, this type of care comprises a set of principles while acknowledging that individuals seeking help have faced traumatic events in their lives, and these experiences have a huge effect on their mental and emotional states. Trauma-informed care highlights trauma and clinical health professionals seek to create a safe and supportive environment where clients feel respected, understood, and empowered.  

A key principle of this type of care is recognizing potential triggers that might re-traumatize individuals. Clinical counselors work extremely hard to create an environment, communication style, and therapeutic techniques tailored to avoid these triggers. This approach fosters trust with the client, which is a crucial ingredient for effective therapy. 

How clinical mental health counselors approach trauma-informed care 

Within trauma-informed care, specific methods and techniques are used.

Building rapport

Clinical mental health professionals place huge significance on building rapport with clients, especially when dealing with trauma and crisis situations. Creating this sense of safety and trust is vital in allowing clients (who may already be experiencing heightened anxiety and vulnerability), to feel relaxed in a non-judgmental and safe space. This environment allows their clients to share their experiences, fears, and emotions. Without this foundational level of trust, the next steps are tricky, if not impossible. 

One of the fundamental techniques that counselors use to achieve this is active listening. Active listening is a cornerstone of building rapport. Counselors engage in attentive listening, validating the client’s feelings and experiences without judgment, leading to a crucial sense of emotional security. This is one of the key skills individuals will need to become a successful clinical mental health practitioner. 


The next key stage in aiding a client through trauma-informed care is conducting an in-depth assessment to better understand a specific trauma and the extent to which this has affected the person. These assessments typically involve evaluating the client’s emotional responses, coping mechanisms, and existing support systems. Equipped with this information, counselors develop interventions specifically tailored to their clients.

Trauma-informed interventions usually involve a combination of evidence-based therapeutic techniques and cognitive-behavioral therapy (CBT). Techniques such as eye movement desensitization and reprocessing (EMDR) are commonly used to help clients process traumatic memories and develop healthier coping mechanisms. These techniques are introduced gradually, carefully adhering to the client’s pace and comfort level.


Collaboration is another vital aspect of this approach. Clinical mental health counselors work alongside clients to empower them in their healing journey. This involves helping clients regain a sense of control over their lives, even after or during overwhelming trauma. By involving clients in decisions about their treatment plans and goals, counselors foster a sense of partnership. This collaboration enhances the therapeutic relationship and empowers clients to take an active role in their recovery.

Crisis intervention

Crisis situations require specialized skills to provide immediate support and stabilize clients. Whether it was a recent traumatic event or a sudden escalation of an existing issue, crisis intervention demands a rapid response, balancing empathy and practical strategy.

A key aspect of crisis intervention is a ‘safety first’ approach. Counselors must assess the client’s immediate safety, including the risk of self-harm or harm to others. If necessary, they work to connect clients with the relevant emergency resources, ensuring their physical wellbeing is addressed.

During crisis intervention, clinical mental health counselors use active listening to help clients process their overwhelming emotions. This not only offers clients a sense of relief but allows them to regain some degree of emotional balance.

Long-term resilience 

While crisis intervention addresses immediate distress, clinical mental health counselors also focus on long-term recovery. Trauma-informed care goes beyond crisis care and involves supporting clients in their ongoing healing journey. Counselors help clients develop healthy coping strategies to use as lifelong tools for managing stress and adversity. Additionally, they work to identify and strengthen clients’ existing support networks, such as friends and family members, or utilize any available community resources. This proactive approach equips clients with the resources they need to navigate challenges and continue their healing even after counseling concludes.

Becoming a mental health counselor

Any individual who believes they have the skills and characteristics required to become a great mental health clinical counselor should consider an online masters clinical mental health counseling. The course is completely online and gives students all the skills and knowledge they need for a career in the field.  

The American International College offers a clinical mental health counseling program that’s hosted entirely online, with no campus access required. It is the first step needed to a prosperous career in the field of mental health care.


Clinical mental health counselors are crucial in guiding individuals through the delicate, complex, and overwhelming world of trauma and crisis. Their trauma-informed approach creates a foundation of trust, safety, and empowerment essential for effective therapy. Through collaboration, validation, and tailored interventions, counselors enable clients to heal from traumatic experiences while also building resilience for the future. In the mental health field, a counselor’s compassionate efforts, care, and methods are a beacon of hope for those who need it most. 

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